Shipping policy
2. Shipping Policy
Where we ship
Dorsa shop ships worldwide.
Processing time
Orders are processed within 1–3 business days of purchase (Sunday–Thursday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order ships.
Delivery time
- United States: 5–10 business days after processing
- International: delivery times vary by destination and customs processing, and can take longer than domestic shipments — typically 7–20 business days
These are estimates, not guarantees; carrier delays are outside our control.
Shipping costs
Shipping costs are calculated at checkout based on your location and order size. Orders over $70 USD ship free.
Customs, duties, and taxes (international orders)
International orders may be subject to import duties, taxes, and customs clearance fees charged once the package reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country's customs office for more information before ordering.
Order tracking
Once your order ships, you'll receive a tracking number by email. If you haven't received tracking within 3 business days of ordering, contact us at nissimbenisrael07@gmail.com.
Lost or missing packages
If tracking shows your order as delivered but you haven't received it, contact us within 7 days so we can investigate with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a refund.