Refund policy
1. Return and Refund Policy
Returns
We want you to love your Dorsa Reach or Dorsa Palm. If you're not fully satisfied, you can return your item(s) within 30 days of delivery for a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by your order number or proof of purchase
How to start a return
Email us at nissimbenisrael07@gmail.com with your order number and the reason for your return. We'll confirm your return and send you instructions for sending your item back to us.
Return shipping costs
- If the item is defective, damaged, or we sent you the wrong item, we'll cover return shipping and send a prepaid label.
- For all other returns (change of mind, no longer wanted, etc.), the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs on the original order are non-refundable, except where the return is due to our error (defective item or wrong item shipped).
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at nissimbenisrael07@gmail.com with a photo of the item, and we'll send a free replacement or a full refund — whichever you prefer.
Exchanges
Need a different size, color, or product (e.g. swapping a Dorsa Palm color)? Email us and we'll help arrange an exchange, subject to the same 30-day window and condition requirements above.
Non-returnable items
Gift cards and final sale items (clearly marked as such at checkout) are not eligible for return or refund.